FAQ
Frequently Asked Questions
How long does it take to make my order?
Most orders are handmade and ship within 3–5 business days. Personalized and custom orders may require additional processing time.
What materials are used?
Our accessories are handcrafted using high-quality cotton fabrics selected for comfort, durability, and everyday wear.
How do I choose the correct size?
Each product includes a sizing guide to help you find the best fit. If your pup is between sizes, we recommend sizing up for added comfort.
Do you offer custom orders?
Absolutely! We offer custom designs and personalized accessories to create something truly unique for your pup. Please contact us before placing your order so we can discuss your ideas, fabric availability, and customization options.
Do you offer matching accessories for pet parents?
We're working on adding matching accessories and special collections in the future, so stay tuned!
How should I wash my bandana?
For the best results, hand wash or machine wash on a gentle cycle with cold water. Lay flat or hang to air dry.
Can I return or exchange my order?
Because each item is handmade and many are personalized, we do not accept returns on custom orders. If there's an issue with your order, please contact us and we'll do our best to make it right.